Pick-up your vehicle after you land and drop-off before you depart, even outside our operating hours. All the big car rental agencies, including Alamo, Avis, Enterprise, and Hertz, can be found at Charlotte Douglas International Airport (CLT)'s Consolidated Rental Car Facility, which is in the Level 2 lobby next to the Hourly Parking Deck, right in front of the Arrivals terminal. Employees were confrontational with each other and customers. is a family owned car rental company located in the rapidly growing Queen City of Charlotte, NC! Renter is responsible for any overdraft fees incurred. If you wish to travel into Mexico, you will be required to purchase additional insurance to cover the vehicle while in Mexico. I called both Kayak and Thrifty and neither could change it. I have rented 29 times through work with a competitor, and have never had an issue. First and Last Time Ever Using AdvantagePros: That I eventually got a car. Pros: The car was clean that’s the only thing I likedCons: I order SUV I received compact car if the rental company don’t have the vehicle that I went in stock they should give me upgrade not decrease in value of what they pay, Cons: Booked a Suburban and got an expedition. Mediocre at bestPros: Car was clean and easy access from airport to rental area.Cons: I rent d a Toyota RAV4, a mid size SUV. Charlotte Rental Cars. The line was way too long to wait in it again to try to change cars. Just head to the Consolidated Rental Car Facility in the Level 2 lobby of the Hourly Parking Deck in front of the terminal. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. Exotic & luxury car rental alternatives in Charlotte, NC. With major metro areas such as Charlotte and Raleigh, along with top attractions including the Outer Banks, the Biltmore Estate and the USS North Carolina; you are sure to have a unique and memorable experience. Photocopies of Driver’s Licenses are not accepted. The highlight of this experience was surrendering the vehicle.Pros: It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.Cons: The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. Pros: Drop off was easy. Discover Network® Examples of this may include a valid passport. I do not like to be robbed even if it is done with a smile!!!! Cons: Did not like the Tacoma, it was stuck in 4wd at first, and just drove like a brick, should have gone with the ranger. Once … GMC SUV was not clean. The car he let me take was very good. When you book with CarRentals.com, you know you can count on a wonderful vehicle that will leave you with money to spare. I wasn’t very happy, but I chose the minivan. The name and address shown on the renter’s driver’s license must match their current home address. Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions: They also present an Active Military ID, and. However, Georgia immediately put me into another car and I was on my way. Charlotte Douglas International Airport 5489 Josh Birmingham Parkway Charlotte , North Carolina 28208 United States Show Nearby Locations Phone : (704) 359-0114 Location Type: Hours of Operation: Mon-Sun 6:00AM-12:00AM Additional Information: Pros: NothingCons: On line it stated that a depoist would be taken for a debt card but when I got there they would not take my card so I had to wait in line at Avis for 45 mins and the price was 177 vs the 49 that I was quoted on line I will never use the on line service again. Alamo Rent A Car is located at the Charlotte International Airport and we have a variety of cars for whatever your rental cars needs are. offers a variety of car rental companies. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. Roadside Plus services are only available in the United States and Canada. The SUV was very clean - brand new, really! Terrible. You’ll find our Charlotte Airport rental car desk in the Rental Car Facility, located in the Level 2 lobby, right by the terminal on 5489 Josh Birmingham Parkway (28208). I’ve been frustrated from beginning to end with the entire rental process with dollar. From. Find the cheapest Charlotte Douglas Airport car rental now with KAYAK. Charlotte, North Carolina, is a wonderous and exciting city rich with history and southern culture, exciting attractions, and a whole lot of sports. The local Payless employee could have not been less helpful and offered no apology. 5489 R C Josh Birmingham Pkwy, Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. CLT Rental Car Return For CLT car rental return, come to 5501 Josh Birmingham Parkway, Charlotte, NC. Active duty military personnel are exempt from address requirements. Great experience Pros: Friendly and prompt customer serviceCons: I have no complaints about this location. loss for wordsPros: car was fine. The temperate climate also makes Charlotte an ideal place to bike, hike, raft, and race cars — and you don’t even have to leave town. Budget Car Rental at the Charlotte airport is located in the Consolidated Rental Car Facility, across the street from the airport building- no shuttle needed. Cons: The location seemed understaffed so, pick-up processing was slow. I then presented my printed invoice illustrating my reserved BMW, and they allowed me to transfer. If you pay by credit card, don't get the insurance! After waiting another 10 minutes I walked inside and rented from another company. A spouse or domestic partner is the only permitted additional driver on a rental secured with a debit card. NOT what I had signed up for. Pros: Close to terminal.Cons: I had to wait 45 minutes for the car that turns out was 30 feet away the entire time. You can see there the prices and options of the offers in Charlotte Airport [CLT], North Carolina NC, USA and neighboring locations. Download the National Car Rental App from the Apple Store, Download the National Car Rental App from the Google Play Store, https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/southern-california-toll-options.html, https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/other-state-toll-options.html, https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/indiana-kentucky-toll-options.html, https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/utah-toll-options.html, https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.html. In the past 72 hours, the cheapest rental cars were found at Dollar ($20/day) and Advantage ($24/day). At airport locations, debit card deposits are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. 4. i was told office opened on Sunday at 9am to drop off car, but wasn't told shuttle wasn't avail for another 30 mins. Not what I purchasedCons: I purchased a specialty car that was shown as a smaller suv on Kyak. Pick up your car rental and travel to Charlotte Center City, about a 20-minute drive. The driver's license must be valid for the entire rental period. Pros: Very friendly staff and the drop off super easy!Cons: More cars to choose from, but otherwise great! No need to keep the paper in the car. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Visit the websites below for more information. We'll get you on the road quickly and with ease for your business travel, vacation, or family trip. With this reservation (although it was also done online) I could now all of a sudden and an additional driver to it. To view our entire coverage map, go to https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.html and click on Coverage Map. Pros: Customer service at pick up was great but the line was over 45 min long, not enough customer service reps were working.Cons: I reserved a VW Jetta or “similar” and got a 2 door camaro that was terrible. We drove around and ended up in the cleaning lot because we couldn't figure out where to enter to pick-up the car. There was no one in the area to help. Just head to the Consolidated Rental Car Facility in the Level 2 lobby of the Hourly Parking Deck in front of the terminal. We work hard to find you the best prices - book with us and get the best price on a Enterprise rental at Charlotte Airport, guaranteed. I had a choice between a midsize SUV, or a minivan. You'll find 10 rental car companies at the Charlotte Airport. Everything was better than expected. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more. The coverage provided by PAI/PEC may duplicate the renter's existing coverage. There was also a glitch with the closing time of my drop-off Hertz rental office at the Philadelphia Amtrack station. Debit Card. Rent from a company like Hertz, Thrifty, National, and Sixt, to name some. This is a summary only. Cons: The location is pretty awful and not on the Airport grounds. Cons: Accept cash , debit or any other way to pay !! No refunds will be issued for unused gas. The coverage provided by SLP may duplicate the renters existing coverage. Just like Uber, I could change my destination. $371.00 for a 5 day rental. Price per gallon will be higher than local fuel prices. Fortuntely there was an air pump right there. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information. Car rental companies that offer shuttle or pick-up services from Charlotte Douglas Airport to off-airport locations include Dollar, Hertz, Budget, Alamo, Advantage, Enterprise, Airport Van, Avis, National, and Ace. Terrible customer svc Pros: NothingCons: Sat on curb for 25 minutes with no shuttle circulating. Truly, their operations felt like it was their first day...in the 80s. Pros: Car was as expected.Cons: We had to wait an hour at the rental car desk to receive a car because Hertz had overbooked and was understaffed for the day. Cons: The car I was initially given had a key fob w/a low battery and I could not lock/unlock doors or trunk to car. KAYAK searches hundreds of travel sites to help you find and book the best rental car deal at Charlotte Douglas Airport. all good. Your credit card company most likely has car rental insurance built in (obviously, you should double check first). an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license. Charlotte, NC 28214, US. Pros: There were no cars available!!! The car worked fine on the first leg of the trip. SLP is subject to the terms, conditions, provisions, limitations and exclusions in the supplemental rental liability insurance excess policy underwritten by Zurich American Insurance Company. Unable to contactCons: My flight was canceled and I couldn’t get ahold of anyone to change my reservation. In some US locations, customers not holding a US driver’s license may be asked to provide additional documentation. Getting Around CLT. Pros: The lady behind the counter was nice. Book Enterprise car rental at Charlotte Airport through Rentalcars.com and you can amend your booking for free. This option allows the renter to pay National at the end of the rental for gas used but not replace. Pros: price, quality of van and convenience. It wasn't worth the slightly better price to have to go off airport for rental. Any additional authorized drivers must appear at time of rental and meet age and driver’s license requirements. There was a computer glitch with the car return time. Hertz needs to make clear signage, make sure all office info is up to date online and communicate clearly the rules/times of the rental upon booking confirmation. Take in all the great sights that North Carolina has to offer with a rental car from Enterprise Rent-A-Car. From. All Hertz staff were helpful and accommodating once we found out who/where Dollar was. Cons: The process of picking up the car in Charlotte was outrageously terrible. My voicemails on their system went unanswered. Getting to the place is where they tell you all of that. Every thing excellent BUT?..Cons: ... even if we returned the car with the full tank they charge us for some gallons missing plus they added a lot of junk fees they never mentioned in the contract or at counter. Silvercar reviews at Charlotte Douglas Airport, National reviews at Charlotte Douglas Airport, Enterprise reviews at Charlotte Douglas Airport, Alamo reviews at Charlotte Douglas Airport, Avis reviews at Charlotte Douglas Airport, Hertz reviews at Charlotte Douglas Airport, Budget reviews at Charlotte Douglas Airport, Dollar reviews at Charlotte Douglas Airport, Advantage reviews at Charlotte Douglas Airport, Thrifty reviews at Charlotte Douglas Airport, Payless reviews at Charlotte Douglas Airport, 5501 Josh Birmingham Pkwy Suite A, Charlotte, Mecklenburg County, North Carolina. Will not rent from Payless ever, Cons: I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. It took 45 minutes from the time I arrived @ Dollar to get my prearranged, prepaid car. After calling the manager we were "upgraded" to a Impreza. Pros: The staff was friendly and nice, especially at the drop off in Roswell, GACons: While the car I got was technically an upgrade and very nice, I would have preferred to get the smaller car I originally reserved. Carolina Rent a Car (Van and Truck!) When asking for the manager again, we were ignored totally. Pros: Service by Georgia (she was a peach!) When I first booked the car online nowhere did it say of you are in-state you have to have a credit card or that you have limited mileage. An additional charge of $10 per day for each additional authorized driver will be added to the cost of the rental, unless other contractual conditions apply. She made all efforts to ensure I was given the correct rate. no complainsPros: Enterprise has this all digital quick service where they do everything in their tablet and it us much much quicker than doing on paper and signing stuff the old school way. Pros: UpgradeCons: Dirty car. The customer service agent was very helpful. It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. Cons: CLT airport was not clearly marked for Dollar Rentals - all transactions were handled at the Hertz counter (which was on a different floor). Option 2 - We Refill Most locations do not allow travel into Mexico. Try and get 5 passengers and 2 bags in that! (I haven't seen the bill yet to see if they took my word on that issue, however.). Very disappointed, as I had specifically NOT chosen the Ford Escape choices online, yet still ended up with one. I felt I got robbed. Pros: Staff was super friendly and helpfulCons: Prices seem steep compared to other rentals that I have had. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I was charged for a car I was never able to use. The worst, however, was the tires. In the end they did not charge me for any extras, as they shouldn't have. Some vehicle classes like Exotics, Large Passenger or Cargo Vans, and other specialty vehicles may not be allowed to travel outside of the US. Now, we read the instructions on the toll feature in the. Absolutely useless. I was really disappointed. Pros: Decent vehicleCons: I reserved a full-size SUV. Picking up your car rental is easy at CLT. All renters must have a valid driver’s license and a major credit card or debit card in their name. No urgency what so ever Book your Charlotte rental car today. Cons: Rate. The local phone number given to us went to a national location. Economy, midsize, fullsize and luxury cars, minivans and SUV's, Alamo has the right car for your visit to Charlotte. Pros: Easy quick transaction Cons: Nothing. They said when we turn the car back in, any occurred charges could be paid for with another card. Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient funds to cover the cost of the rental plus $300. This resulted in pretty long wait times for customers. Definitely not Covid cleaned, Pros: The car itself drove great. Whether you’re in Charlotte for business or pleasure, Hertz Charlotte Douglas International Airport has a wide range of luxury, sports and hybrid vehicles available for rent. Drop off was perfectly fine. Based on ratings and reviews from real users on KAYAK, the best car rental companies at Charlotte Douglas Airport are Alamo (8.5, 265 reviews), Hertz (8.0, 215 reviews), and Budget (7.8, 173 reviews). We have to request a change of car because it was dirty, smelling really bad and with scratches everywhere, the 2nd one didn’t smell but all the roof was dirty with something white and with scratches all over the car. Charlotte Douglas International Airport (CLT), Personal Accident Insurance / Personal Effects Coverage. Debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. In either case the home country license must also be presented. When I asked the counter person how to get to the zone, she pointed "over there" at some indeterminate place in the air, in the middle of a giant parking garage at CLT. Pros: NothingCons: Canceled the car because mileages was unlimited now I know not to rent there. MVP Charlotte Exotic & Luxury Car Rentals. Fastbreak customers should proceed to the 3rd floor for assistance. Just a little over an hour, before the scheduled pick up our car... 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